Famous Desert Safari
Website: www.famousdesertsafari.com
WhatsApp: +971 56 601 0322
Email: info@famousdesertsafari.com
Last Updated: 01-01-2024
Famous Desert Safari (“we”, “our”, “the Company”) is committed to protecting your privacy and ensuring your personal information is handled safely, responsibly, and with full transparency. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or book a tour with us.
By accessing our website or booking our services, you consent to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect information in order to provide a seamless booking experience, improve our services, ensure safety, and comply with UAE regulations.
1.1. Personal Information Provided by You
When you book a tour, contact us, or submit a form, we may collect:
- Full name
- Mobile number
- Email address
- Pickup location (hotel / residence / meeting point)
- Number of guests
- Nationality (optional)
- Payment details (depending on payment method)
- Booking preferences
- Any medical conditions relevant to tour safety (optional)
1.2. Automatically Collected Information
When visiting our website, our system may automatically collect:
- IP address
- Browser type and version
- Device type
- Pages visited
- Referral source (e.g., Google search, ads)
- Duration of site visit
- Activity on the website
This helps us improve website performance, detect issues, and analyze traffic patterns.
1.3. Payment Information
Depending on your payment method:
- For cash payments: no financial data is stored.
- For online/bank transfers: basic transaction details may be stored for record and verification.
- We do not store full bank card numbers or sensitive banking details.
Payment gateway providers may store some data according to their own security policies.
2. How We Use Your Information
We use collected information strictly to operate, manage, and improve our services.
2.1. To Process Your Booking
- Confirming your reservation
- Verifying pickup location and group details
- Sending booking confirmations and updates
- Contacting you before or during the tour
2.2. Customer Communication
We may contact you via WhatsApp, phone, email, or SMS for:
- Booking confirmation
- Pickup timings
- Tour reminders
- Changes due to weather/safety
- Customer support
- Feedback or review requests
2.3. Safety Compliance
Information may be used to:
- Ensure safe participation in activities
- Prevent unnecessary risks to guests
- Follow UAE tourism and safety guidelines
2.4. Website Improvement
Analytics may help us:
- Enhance user experience
- Fix website errors
- Improve content layout
- Optimize performance
2.5. Marketing & Promotions
With your consent, we may use your email or WhatsApp to send:
- Discounts
- New package announcements
- Seasonal promotions
- Updates about our services
You may opt out anytime by messaging us.
3. Sharing of Information
We never sell or trade your personal information.
However, we may share specific data under the following circumstances:
3.1. With Third-Party Service Providers
This includes:
- Camp operators
- Transportation partners
- Drivers
- Payment processors
- Website hosting providers
We share only the minimum information necessary (e.g., your name and pickup location for drivers).
3.2. Legal Requirements
We may disclose information if required by:
- UAE law enforcement
- Government authorities
- Court orders
- Legal investigations
Only essential data will be shared.
3.3. Safety Protections
If there is a health or safety emergency, limited information may be shared to protect guests or the team.
4. Data Storage & Security
We take all reasonable steps to ensure your data is safely stored and protected.
4.1. Protection Measures
- Encrypted devices
- Secure servers
- Strict access control
- Firewalls and malware protection
- Limited access to staff only
4.2. Data Retention
Your data is stored only as long as necessary for:
- Bookings
- Legal compliance
- Safety records
- Financial audits
After this period, data is securely deleted.
5. Cookies Policy
Our website uses cookies to:
- Improve loading speed
- Personalize content
- Analyze traffic
- Enhance user experience
You may disable cookies in your browser settings; however, some features may not function properly.
6. Your Rights & Choices
You have the right to:
6.1. Access Your Data
Request what personal information we hold about you.
6.2. Correct or Update Information
Notify us if your details are incorrect or need changes.
6.3. Delete Your Data
You may request deletion of your personal data, subject to legal retention requirements.
6.4. Opt-Out of Marketing
You can unsubscribe from promotional messages anytime by contacting us.
6.5. Withdraw Consent
You may withdraw consent for data use unless required for booking or legal obligations.
7. Third-Party Websites
Our website may contain links to external sites (partners, blogs, advertisers, etc.).
We are not responsible for the privacy policies of those external websites.
8. Children’s Privacy
We do not knowingly collect personal information from children under 16 without parental consent.
Parents/guardians are fully responsible for supervising minors during booking and participation.
9. International Visitors
If you are accessing our website from outside the UAE, you agree that your information may be processed and stored in the UAE, where data protection laws may differ from your country.
10. Changes to This Privacy Policy
We may update this policy from time to time.
Updated versions will always be available on our website with the “Last Updated” date.
We encourage guests to review the policy periodically.
11. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy, please contact us:
- Website: www.famousdesertsafari.com
- WhatsApp: +971 56 601 0322
- Email: info@famousdesertsafari.com
We are always here to help and ensure your information is safe.
